All our products are covered by the 3-year legal guarantee from the date of delivery, applicable to purchases made through the official sales channels of TwoJeys & More, SL.
If you detect a possible lack of conformity covered by the guarantee, please contact our team at hello@vexqilnaruza.live, indicating your order number and briefly describing the problem. We will guide you through the steps necessary to manage the repair or replacement of the product and, where legally applicable, a price reduction or a refund.
If you purchased your product through an authorized distributor, any guarantee claim must be processed directly with the seller from whom you made the purchase.
JEWELRY
This legal guarantee covers any lack of conformity existing in the jewelry at the time of delivery. Excluded are natural wear and tear resulting from normal use, accidents, misuse or improper maintenance, as well as damage or alterations occurring after delivery, including those caused by chemicals, by exposure to water contrary to the care recommendations for each product, by impacts or by handling that does not comply with the care instructions or recommendations provided. Brass pieces require different care from silver, as brass is a moisture-sensitive material. The darkening of the metal or the loss of the plating resulting from exposure to water contrary to the care recommendations for each product does not constitute a lack of conformity.
Due to the hand finishing of all our pieces, there may be slight variations between different pieces of the same model, such as polishing marks or marks inherent to the manual or artisanal manufacturing process, which do not affect the conformity of the product. Natural stones may likewise show variations in tone inherent to their origin, both between pieces of the same model and with respect to the images on the website, which also do not affect the conformity of the product.
Personalized products are not eligible for exchanges or returns, as they are manufactured according to the customer's specifications. This includes errors in the choice of design, size, measurements, engraving or requested personalization. The foregoing does not affect the consumer's rights in the event of lack of conformity, in accordance with the legal guarantee.
CLOTHING AND ACCESSORIES
This legal guarantee covers any lack of conformity existing in the garments at the time of delivery. Excluded are damage caused by washing, drying or ironing contrary to the care instructions for each product, accidents or misuse, as well as the natural wear and tear of the fabrics, colors or prints resulting from normal use of the garment.
Due to the dyes used in their manufacture, garments may bleed color in the first washes, and must therefore be washed separately or with similar colors, especially the first time, in accordance with the care instructions for each product. The legal guarantee does not cover damage caused to other garments by failure to follow these washing instructions.
As we work with natural materials or delicate textiles, some pieces or garments may show slight variations in color, texture or finish, characteristic of the material, which do not affect the conformity of the product. Likewise, some garments incorporate intentionally worn or ripped (distressed) finishes, described on each product's page, which form part of their design and do not constitute a defect.
Products marked as "defective" in store are not eligible for exchanges or returns for reasons other than the defect communicated. The foregoing does not affect the consumer's rights in the event of a lack of conformity involving a defect other than the one communicated and accepted at the time of purchase, in accordance with the legal guarantee.