1. INTRODUCTION
These provisions regulate the terms and conditions of purchase (hereinafter, the "Terms") of products through https://vexqilnaruza.live (hereinafter, "Website") owned by TwoJeys & More, S.L. (hereinafter, "TwoJeys") made available to internet users (hereinafter, the "User").
You can contact us via email at hello@vexqilnaruza.live, which is our main communication and customer service channel; additionally, you can call us at (+34) 660398080.
PURCHASE PROCESS
To purchase one or more products through the website, the user must add them to the shopping cart. This is done by browsing the different product categories available on the website and selecting the desired products. Once selected, the user must click on the "Add to cart" button.
From the shopping cart, the user can review the selected products. Here, the user can modify the quantities, remove products or apply discount codes, if available.
To proceed to payment for the selected products, the user must choose the "Go to checkout" option and then provide the requested shipping information. This information includes name, address, city, postal code and telephone number. It is important to make sure that all the information is correct in order to avoid delivery problems.
In addition, the user has the option of making an express payment, which allows for a faster and simpler payment process. This option is available to users who use payment methods such as Apple Pay, Google Pay and PayPal, where the payment and shipping information is already saved, thus facilitating a quicker purchase without the need to enter the details manually.
TwoJeys reserves the right to modify the payment methods and/or the payment gateway following the modification of these Terms.
2. PRICES
The prices of the products are those indicated on the website at any given time for the country of delivery selected by the User, in the currency displayed during the purchase process, and include the indirect taxes applicable to the sale in said country (hereinafter, the "Price"). For deliveries outside the European Union, the Price will either include or not include import duties and taxes as provided for in clause 4, which will be indicated in the order summary before its confirmation. TwoJeys reserves the right to modify these prices, but these changes will not affect orders already confirmed, orders placed at the time of the price modification or orders that are already in the user's cart.
3. SHIPPING COSTS
The products offered are distributed to the countries indicated in the Shipping Policy. The purchase is subject to the payment of shipping costs, which shall be borne by the user. Shipping costs will depend on the destination and the total amount of the order; these costs will be detailed during the purchase process and you will be able to check the amount before completing the purchase.
All shipping cost amounts are shown with the applicable taxes included.
4. SHIPPING CONDITIONS
TwoJeys manages and carries out the shipment of orders through external providers. Specifically, once the User has purchased the products through the Website, the orders will be shipped using the transport services that TwoJeys considers most appropriate in each case.
TwoJeys is not responsible for delays or for damage suffered by the products due to causes beyond its control, and in particular, causes attributable to the carriers. Nor is TwoJeys responsible for inaccuracies in the delivery information provided by the User, who shall bear the additional costs when an error or inaccuracy entails a new shipment or any other action involving an additional cost.
Shipments outside the European Union may be subject to customs duties, taxes or other import charges in accordance with the legislation of the country of destination. The treatment of these amounts is indicated in the purchase process before the order is confirmed and will be one of the following:
a) Duties and taxes included. The Price and the shipping costs shown include import duties and taxes. The User will not have to pay any additional amount at destination.
b) Duties and taxes collected in the purchase process. The estimated amount of the import duties and taxes for the order is shown as a line separate from the Price. The User is the importer of the products; TwoJeys collects said amount on behalf of the User and remits it to the authorities of the country of destination or to the carrier in charge of customs clearance.
c) Duties and taxes payable at destination. Where none of the above options is indicated, import duties and taxes are not included, are payable by the User as importer and will be claimed from the User by the carrier or the customs authorities at the time of delivery. TwoJeys is not liable for these amounts or for delays arising from customs clearance.
The refund of these amounts in the event of cancellation, withdrawal or return is governed by clause 7.
5. ORDER NON-CONFORMITY
TwoJeys may reject or cancel any order where there is an obvious error in the price or the product information, or where the billing, payment and/or delivery information is insufficient or inaccurate.
Orders may also be canceled if there are reasonable suspicions that they have been placed using stolen payment card information, if they appear to be related to fraud or if they are linked to a previous payment dispute.
6. ORDER CONFIRMATION
All orders placed by the User through the Website are subject to prior confirmation by TwoJeys and may be rejected in whole or in part by TwoJeys, among other reasons, due to lack of stock of the product, geographical limitations of the place of delivery indicated by the User on the Website or any incident related to the payment method.
Once payment has been made, TwoJeys will confirm receipt of the order to the user by email, indicating its details. In the event that TwoJeys is unable to confirm the order, the user will be notified through the website or by email.
6 bis. PRE-ORDER
TwoJeys may offer certain products for pre-order, that is, before they are available for shipping. Pre-order products are identified as such on the product page and in the order summary before its confirmation, together with the estimated shipping date or period.
The Price of pre-order products is charged at the time the order is placed. The estimated shipping date or period indicated at the time of purchase constitutes the agreed delivery period. If TwoJeys is unable to ship the product within that period, it will inform the User of the new estimated date and the User may cancel the order with a full refund of all amounts paid.
The User may cancel a pre-order at any time prior to its shipment, at no cost and without the need for justification, through the portal indicated in clause 7 or by email to hello@vexqilnaruza.live.
If, for reasons beyond its control, TwoJeys has to modify any characteristic of the advertised product before its shipment, it will notify the User, describing the change and offering to cancel the order with a full refund. The User's failure to respond shall not be deemed acceptance of the modification, and the User shall in any event retain the rights granted to the User under clauses 7 and 9.
Where an order includes pre-order products and available products, TwoJeys will ship the available products without waiting for the pre-order products, unless the estimated shipping date of the pre-order does not exceed fifteen (15) days from the order, in which case it may ship them together. The estimated dates of each shipment will be indicated in the order confirmation. In the case of separate deliveries, the withdrawal period under clause 7 is calculated, for all the products in the order, from the receipt of the last of them; the period of the commercial exchange policy under clause 8 is calculated, for each product, from its own receipt
7. RIGHT OF WITHDRAWAL
In compliance with the consolidated text of the General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007, of November 16), TwoJeys informs the User that they have the possibility of withdrawing from the purchase without justification within a maximum period of fourteen (14) calendar days from the receipt of the order or, if it is delivered in several shipments, of the last product.
The User may exercise the right of withdrawal through the portal enabled for this purpose on the Website (https://returns.reveni.io/twojeys-cancelaciones), which is permanently accessible throughout the entire withdrawal period and without the need for registration or login. Once the withdrawal statement has been submitted, the User will receive an acknowledgment of receipt on a durable medium.
Without prejudice to the foregoing, the User may exercise the right of withdrawal by any other means that makes it possible to prove the content and receipt of the statement, in particular by means of a communication sent to the email address hello@vexqilnaruza.live. The User shall be deemed to have exercised the right within the time limit if the User submits the statement before said period expires.
The withdrawal takes effect from the moment it is communicated. If it is communicated before the order has left the warehouse, TwoJeys will cancel the shipment whenever possible. If the order has already been handed over to the carrier, the shipment cannot be stopped and the User must return the product once received, as provided for in this clause.
Once the withdrawal has been exercised, TwoJeys will refund the User all payments received, with the exception of the additional costs resulting from the User's choice of a type of delivery other than the least expensive type of standard delivery and, in any case, within the fourteen (14) calendar days following the date on which TwoJeys has been informed of the decision to withdraw. The refund will be made using the same means of payment used in the initial transaction. TwoJeys may withhold the refund until it has received the product or until the User has provided evidence of having returned it, whichever condition is met first. Import duties and taxes collected under clause 4.b) are refunded in full if the withdrawal is communicated before shipment or if the product is never imported. If it is exercised after delivery in a country not belonging to the European Union, they are not refunded, as they have been paid on behalf of the User to the authorities of that country, unless the User provides evidence of their refund by customs or the mandatory regulations of the User's country of residence provide otherwise.
The direct costs of returning the product shall be borne by the User, unless TwoJeys decides to assume them voluntarily in a specific case. The User must return the product without undue delay and, in any case, within a maximum period of fourteen (14) calendar days from the date on which the User communicates the decision to withdraw. The User shall only be liable for the diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
The right of withdrawal shall not apply to the cases provided for in Article 103 TRLGDCU. In particular, it shall not apply to the supply of goods made to the User's specifications or clearly personalized (including "Custom Pieces" products), or to the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.
The commercial exchange and return policy described in clause 8 is additional to and independent of the right of withdrawal governed by this clause, and the conditions of the former shall in no way limit, condition or replace this right.
8. EXCHANGES AND RETURNS
The exchange and return policy described in this clause constitutes a voluntary commercial policy of TwoJeys, additional to and independent of the legal right of withdrawal governed by clause 7, which in no case is limited or replaced by this policy.
All products purchased through the website may be exchanged or returned as stipulated in this clause and at the link https://vexqilnaruza.live/en/pages/returns-exchanges. The user may request a free exchange of size or product only once, within the 30 calendar days following receipt of the product. From the second exchange onwards, TwoJeys may apply the corresponding shipping costs.
For the exchange or return to be accepted, the products must be in their original condition, without signs of use, damage, stains, odors or any other alteration that prevents their resale as new, and must include the original packaging, labels and corresponding accessories.
The exchange or return procedure must be initiated through the form enabled on the website. Subsequently, the user will receive a shipping label to proceed with the return of the package. Once the process has been initiated, the user will have 14 calendar days to drop off the package at the corresponding collection point or at an authorized store.
Purchases made at physical points of sale or through third-party distributors, retailers or marketplaces must be handled directly with the seller from whom the purchase was made, as the latter is responsible to the consumer for the legal and contractual obligations arising from said transaction. Consequently, TwoJeys will not process exchanges, returns or issues related to purchases made from third parties, without prejudice to the rights of the consumer against the seller in accordance with current regulations.
Purchases made through the website may be handled, with regard to exchanges and returns, both through the online channel and at any of TwoJeys' own physical stores, in Spain or abroad, except for those located in La Roca Village. Purchases made at TwoJeys' own physical stores may likewise be handled at any of them, with the exception of the London store and those located in La Roca Village, which are governed by specific conditions. The foregoing is without prejudice to the rights of the consumer with regard to the legal guarantee for lack of conformity, in accordance with current regulations.
For hygiene and safety reasons, underwear (including socks, briefs and tank tops) and lighters are not eligible for exchange or return under the commercial policy of this clause. Swimsuits are only eligible for exchange or return under said policy if they are returned with their original seal and packaging and in good condition. This affects neither the right of withdrawal under clause 7, which, with respect to underwear, is excluded only when the product has been unsealed after delivery, nor the legal guarantee under clause 9.
For hygiene reasons, earrings are not eligible for exchange or return at TwoJeys' physical stores. Those purchased through the Website may be exchanged or returned exclusively through the online channel, without this affecting the right of withdrawal under clause 7 or the legal guarantee under clause 9.
Gift cards purchased through the website or in physical stores can be used online and in physical stores, with the exception of the one located in La Roca Village, which are governed by specific conditions.
You will find complete information on the procedure and the conditions applicable to exchanges and returns at the following link: https://vexqilnaruza.live/en/pages/returns-exchanges
9. LEGAL GUARANTEE
The legal guarantee applicable to the products shall be the one that conforms to the characteristics and description shown on the website. TwoJeys does not offer any guarantee beyond that specified on the website; in any case, the user is entitled to receive products of satisfactory quality that conform to their description.
If the products received by the User do not conform to the minimum quality characteristics and description established on the Website, the User may notify TwoJeys of this circumstance through the means of contact specified in these Terms.
In these cases, TwoJeys may request from the User a photograph, a video or other similar elements of the product showing the problem or the lack of conformity visible to the naked eye and, unless there are reasonable grounds to consider that the problem occurred after delivery, the repair or replacement of the product and, where legally applicable, the price reduction or the refund will be handled in accordance with the provisions of the Guarantee page of the Website and Articles 114 et seq. of the TRLGDCU.
10. COMMUNICATIONS
TwoJeys may communicate with the User by email and/or telephone, provided that the User has given consent where required by law. These communications may be sent or initiated by TwoJeys or by any of its service providers, including operators, when necessary for the authentication of the User, to confirm, process and notify the User of the status of the order, to provide a receipt or invoice, to suggest other purchase options for certain products or for any other service related to the use of the Website and the purchase of products.
To stop receiving notifications, the User may manage their consents and preferences by sending a request to TwoJeys at its email address. The User agrees that TwoJeys may send the User a message to confirm that the request to unsubscribe from commercial communications has been received and processed.
The User acknowledges and accepts that telephone calls between the User and TwoJeys staff may be recorded and/or monitored to ensure quality, security, legal responsibilities or other business purposes.
11. DATA PROTECTION
The personal data collected on the website related to the user's browsing, as well as the communications or requests sent through its online forms, will be processed by TwoJeys, as data controller, in accordance with the regulations applicable at any given time and guaranteeing their confidentiality, as set out in the Privacy Policy and the Cookie Policy.
12. MODIFICATIONS TO THE TERMS AND CONDITIONS OF PURCHASE
TwoJeys reserves the right to modify or update the Terms at any time. In any case, it is recommended that you consult them periodically, as they may be modified.
13. COMPLAINTS
The User may submit a complaint by contacting TwoJeys, preferably by email at hello@vexqilnaruza.live, which is our main communication channel, or alternatively by telephone at 660398080, or by any other contact method enabled on the Website or in the Legal Notice.
TwoJeys will handle the complaints received within a reasonable period, providing a reasoned response in those cases where the complaint is rejected in whole or in part.
Official complaint forms are available to Users at TwoJeys' physical points of sale in accordance with the applicable regional regulations.
Without prejudice to the foregoing, the User may contact the consumer authorities of their place of residence and, where appropriate, file a complaint with the competent consumer bodies and the corresponding Consumer Arbitration Boards.
14. LOYALTY PROGRAM
TwoJeys offers its customers the "Twojeys All Star" loyalty program, membership in which is voluntary and free of charge, and which is governed by its own terms and conditions, available at [https://vexqilnaruza.live/pages/terms-conditions-all-stars-program]. Participation in the Program requires express acceptance of said terms and conditions at the time of enrollment and in no case modifies the rights to which the User is entitled under these Terms or the applicable consumer regulations.
15. GOVERNING LAW, JURISDICTION AND NOTICES
These Conditions are governed by and construed in accordance with Spanish law. For any claim, the courts and tribunals of the consumer's domicile shall have jurisdiction.
All notices, requirements, requests and other communications that the User wishes to make to TwoJeys must be made in writing and shall be deemed to have been duly made when received at the following address: hello@vexqilnaruza.live
Last updated: October 2026