The period for making a product exchange is 30 days. For purchases made in a physical store, the period begins to run from the date of purchase; for online orders, from receipt of the product.

The period for making a return is 14 calendar days. For purchases made in a physical store, the period begins to run from the date of purchase; for online orders, from receipt of the order or, if it is delivered in several shipments, of the last product.

If the new item has a higher price, the difference must be paid; if it is lower, the difference will be refunded. For exchanges and returns under our commercial policy, the order's shipping costs are non-refundable. If the legal right of withdrawal is exercised, the order's shipping costs are refunded, with the exception of the additional cost of shipping methods other than standard shipping.

For hygiene and safety reasons, underwear (boxers, socks and tank tops) and lighters are not eligible for exchanges or returns.
Swimsuits will only be accepted for exchange or return if they are returned with their original seal and packaging and in good condition.

For hygiene reasons, earrings are not eligible for exchanges or returns in physical stores. Earrings purchased online may be exchanged or returned only through our website.

The foregoing does not affect the right of withdrawal for online purchases or the legal guarantee.

IN PHYSICAL STORE

Exchanges and returns of orders placed online may be handled at any of our own physical stores, both in Spain and abroad, with the exception of the La Roca Village outlet. Exchanges and returns of purchases made in a physical store may likewise be handled at any of them, with the exception of La Roca Village outlet, which are governed by their own conditions.

Exchanges are subject to the stock availability of each store.
The La Roca Village outlet operates independently, and therefore only accepts exchanges or returns of purchases made at that same store. Returns of online orders are not accepted.

If the purchase was made at a point of sale, distributor, retailer or external sales platform, any exchange or return must be processed directly with the establishment where the purchase was made.

To process an in-store exchange or return of an online order, it will be necessary to present the purchase confirmation email. For returns of purchases made in store and paid by card, it will be essential to present the proof of payment.

THOUGH OUR WEBSITE

Exchanges and returns of online orders can be handled through our returns form, by entering only the order number and the associated email address.

Once the process has been initiated, the package must be delivered to the selected drop-off point or store within a maximum period of 14 days. After that period, the exchange or return request will be automatically canceled and may not be requested again for that order.

Once the package has been received at our warehouse, the items will undergo a review process to verify that they meet the return conditions. After passing quality control, our team will process the refund within approximately 48 to 72 hours using the same payment method used for the purchase or, if so requested, in the form of a gift card. In cases of withdrawal, the refund will in any event be made within a maximum period of fourteen (14) calendar days from the date on which you notify us of your decision, and the diminished value of the product resulting from handling other than what is necessary to establish its nature and characteristics may be deducted.

Important: The first exchange of an order is free of charge. In countries subject to customs formalities, we also bear the customs costs of the first product exchange. From the second exchange of the same order onwards, shipping costs will be borne by the customer. Returns will always have an associated shipping cost.

Import duties and taxes. If you cancel an order before it is shipped (including pre-orders), we will refund everything you paid, including any duties and taxes you paid at checkout. If you return an order already delivered in a country outside the European Union, the duties and taxes you paid at checkout are not refunded: they have been paid on your behalf to the authorities of your country and these authorities do not refund them. They are, however, refunded if the order was never imported. In countries where duties are included in the price, the full price is refunded.

Only the items included in the return request will be processed. Any product sent that has not been previously registered in the request cannot be handled or refunded. Likewise, returns made on your own or outside our authorized returns system (REVENI) will not be accepted.

If you wish to exercise your right of withdrawal in accordance with current regulations, you can consult all the information and access the corresponding form here.